摘要
目的探究运用6sigma管理方法提高专科护理措施落实率的效果。方法通过运用界定、测量、分析、改进、控制五大步骤,查找专科护理措施未落实的主要原因,制定改进措施,促进专科护理措施落实。结果改善后专科护理措施落实率明显提高,χ2检验显示差异具有统计学意义(P<0.01);改善后护士专科理论和操作考核平均分显著提高,t检验显示差异具有统计学意义(P<0.01);患者满意率提高。结论运用6sigma管理方法,有助于提高专科护理措施落实率和患者满意度。
Objective To explore the effect of six sigma management on improving the implementation rate of professional nursing measures. Methods Through the five steps(define, measure, analyze, improve and control), the main reasons for the failure of specialized nursing measures were found out, improvement measures were formulate and applied. Results After improving, the implementation rate of specialized nursing measures increased, χ2 test showed the difference was statistically significant(P < 0.01). The average score of theoretical and operational examination improved, t test showed the difference was statistically significant(P < 0.01). Patients' satisfaction increased too. Conclusion Six sigma management was contributed to improve the implementation rate of special nursing measures and the satisfaction of patients.
出处
《中国卫生标准管理》
2018年第3期166-168,共3页
China Health Standard Management
关键词
6SIGMA管理
专科护理措施
落实率
six sigma management
professional nursing measures
implementation rate
