摘要
介绍县级人民医院提高患者满意度的方法与措施,指出提高患者满意度的关键是规范诊疗行为、提高技术水平、合理控制费用、关注特殊群体要求、重视医德医风和人文关怀,合理监管与适度奖惩。
This paper introduces the methods and measures to improve patient satisfaction in county-level people＇s hospitals. It points out that the key to improving patient satisfaction is to standardize the diagnosis and treatment behaviors, improve the technical level, control the costs reasonably, pay attention to the special groups, attach importance to medical ethics and humane care and establish reasonable supervisory and regulatory systems and modest reward and punishment regimes.
作者
李文婧
孙玉娥
王劼
LI Wenjing;SUN Yu＇e;WANG Jie(Quality Management 0ffice,Zhucheng People＇s Hospital of Shandong Province,Zhucheng 262200,Chin)
出处
《中国现代医生》
2018年第11期137-139,共3页
China Modern Doctor
关键词
患者满意度
服务质量
管理机制
县级人民医院
Patient satisfaction
Quality of service
Management mechanism
County-level people＇s hospital
