摘要
目的探讨ICU护士情绪劳动的现状及其对工作倦怠的影响。方法选取3所综合性三级甲等医院的253名ICU护士，使用一般资料调查问卷、护士情绪劳动量表及工作倦怠量表对其进行调查。结果ICU护士情绪劳动总均分为[（3．59±0．67）分]，3个维度得分由高到低依次为深层扮演[（4．67±0．86）分]、情绪表达要求[（3．37±0．91）分]和表层扮演[（3．26±0．86）分]。情绪劳动与工作倦怠的各因子之间存在相关性，多元回归显示表层扮演对情感耗竭（β=0．317，P〈0．01）、去人格化（β=0．292，P〈0．01）有正向预测作用，对个人成就感（β=-0．144，P〈O．05）有负向预测作用；深层扮演对去人格化（β=-0．283，P〈O．01）有负向预测作用，对个人成就感（β=0．345，P〈0．01）有正向预测作用。结论ICU护士存在中等水平的情绪劳动，深层扮演程度最高。情绪劳动的表层扮演和深层扮演对工作倦怠表现有预测作用，管理者需重视对ICU护士情绪劳动的教育培训。
Objective To investigate the current status of emotional labor of ICU nurses and its in- fluence on job burnout. Methods Totally 253 ICU nurses of three comprehensive third-grade class-A hospitals were investigated using the general information questionnaire and nurses＂ emotional labor scale and job burnout scale. Results The average score of emotional labor was 3.59±0.67.The scores of deep acting,expression of genuine emotion and surface acting were 4.67±0.86,3.37±0.91 and 3.26±0.86.There was a rela- tionship between the factors of emotional labor and job burnout. The surface acting had positive prediction effect on emotional exhaustion（β= 0.317,P〈0.01 ） and depersonalization（β= 0.292,P〈0.01 ）, and negative effect on personal achievement （β=-0.144,P〈0.05） .Deep acting had negative predictive effect on depersonalization（β=-0.283, P〈0.01） and positive prediction effect on personal accomplishment （β= 0.345, P〈 0.01）. Conclusion ICU nurses have moderate levels of emotional labor, and the deep acting score is the highest between three dimensions.The surface acting and deep acting can predict job burnout, and managers of hospital should pay attention to the education and training of emotional labor for ICU nurses.
作者
周松
王建宁
黄秋霞
詹梦梅
张淑
Zhou Song;Wang Jianning;Huang Qi-uxia;Zhan Mengmei;Zhang Shu(Department of Nursing, the First Affiliated Hospital of Nanchang University, Nanchang 330006, Chin)
出处
《中华行为医学与脑科学杂志》
CAS
CSCD
北大核心
2018年第4期372-376,共5页
Chinese Journal of Behavioral Medicine and Brain Science
基金
中国研究型医院项目基金（2017-20-14）
江西省卫生计生委科技计划（20175154）
江西省教育厅基金青年项目（GJJ160248）
