摘要
[目的／意义]把握知识服务模式研究的现状、热点与前沿，对于理解知识服务活动，有效指导知识服务实践具有重要作用。[方法／过程]基于对知识服务及知识服务模式概念的界定，采用关键词词频统计和共现网络分析方法系统梳理知识服务模式研究的现状，并通过内容分析，从知识服务的四要素探析知识服务模式研究的热点与前沿。[结果／结论]国内外知识服务模式研究整体呈增长态势，同时存在一定差异。当前的研究热点主要是探讨创新导向、用户导向、技术导向以及领域导向的知识服务模式。未来的研究前沿将是开放式创新下的知识服务模式、设计思维下的知识服务创新模式、大数据环境下的知识管理模式和医疗健康领域的知识服务模式应用。
[ Purpose/significance] It is of great importance to grasp the current status, hotspots, and frontiers of research on knowledge service mode for understanding knowledge service activities and effectively guiding knowledge service practices. [ Method/process ] Based on defining knowledge service and knowledge service mode, this paper systematically reviews the research status of knowledge service mode through keyword frequency statistics and co-appearance network analysis. Then, through content analysis, this paper explores and discusses the research hotspots and frontiers of knowledge service mode from four elements of knowledge service. [ Result/conclusion ] The present research shows an increasing trend at home and abroad, and has several differences between them. Current research hotspots are discussions on innovation-oriented, user-oriented, technology-oriented and domain-orlented knowledge service modes. Future research frontiers will be knowledge service mode in open innovation, knowledge service innovation mode with design thinking, knowledge management mode under big data environment and the application of knowledge service mode in the field of healthcare.
作者
张璐
申静
Zhang Lu;Shen Jing(Department of Information Management, Peking University, Beijing 100871)
出处
《图书情报工作》
CSSCI
北大核心
2018年第10期116-125,共10页
Library and Information Service
关键词
知识服务服务模式
知识管理
开放式创新
设计思维
knowledge service service mode knowledge management open innovation design thinking
