摘要
目前电力企业电力信息化进程的加速,根据客户的需求建设IT服务平台的需求越来越重要,提出了基于ITSM的电力信息化系统开发。首先对电力信息化和ITSM的基本原理以及流程进行了分析,确定ITSM需要建设的管理业务;其次,针对新疆电力公司的实际IT服务系统,对ITSM在电力信息化的模型进行了研究,构建了ITSM的电网信息化平台架构,采用层次分析法对ITSM的流程设计求取权重,采用模糊评估方法确定哪些流程执行ITIL,最后再依据TOPSIS排序法对执行ITIL的流程进行成熟度分析,获得合理的方案进行系统建设。最后,根据模型分析结果得到的事件,问题,配置等管理项目,开发了相应的电力企业ITSM信息系统。对所开发的系统进行实际的功能测试,测试的结果表明各项功能均实现了预期的性能,验证了本系统的科学性及可靠性。
The current speed of the electric power enterprise power information process,IT service platform construction according to the requirements of customers demand more and more important,this article put forward the electric power information system development based on ITSM.Firstly,this paper analyzes the basic principles and procedures of power information and ITSM,and determines the management business that ITSM needs to build.Secondly,aiming at the actual IT service system of Xinjiang Electric Power Company,the ITSM has been studied in the model of electric power information.Build the ITSM grid information platform architecture,using analytic hierarchy process（AHP）to calculate the weight of the ITSM processes design,fuzzy evaluation method to determine which process execution ITIL,and then sort based on TOPSIS method to implement ITIL process maturity analysis,a reasonable solution for system construction.Finally,according to the analysis results of the model,the problems,problems,configuration and other management projects have developed the corresponding power enterprise ITSM information system.The actual function test of the developed system was carried out,and the results of the test showed that all the functions realized the expected performance,and verified the scientific and reliability of the system.
作者
马天福
索娟
解鹏
孙若寒
蒋诗百
杨立东
Ma Tianfu;Suo Juan;Xie Peng;Sun Ruohan;Jiang Shibai;Yang Lidong.(State Grid Xinjiang Information Telecommunication Company, Urumchi 830000, China;State Grid Xinjiang power company, Urumchi 830000, China;State Grid Info-telecom Great Power Science And Technology Co. ,Ltd, Fuzhou 350003, China)
出处
《国外电子测量技术》
2018年第5期106-113,共8页
Foreign Electronic Measurement Technology
