摘要
目前我国快递快运业发展迅速,国家相关政策的密集出台为高铁快运发展提供了政策依据,高速铁路规模的不断扩大为高铁快运发展提供了运力资源支持。"高铁极速达"快运产品对于创新快运产品服务模式、探索快运全程物流衔接、大幅提高经营效益具有现实意义。从产品作业流程、安全控制流程、客户服务流程方面研究"高铁极速达"快运产品服务模式,建立全程运递时效模型,并提出"高铁极速达"快运产品发展策略,即丰富完善"高铁极速达"快运产品、升级"高铁极速达"快运产品运营模式、推进高铁快运成网市场化运营、建设高铁快运信息平台、加强与社会企业战略合作。
At present, express delivery industry is booming in China, and the intensive introduction of national supporting policies and the growth of high-speed railway network have provided both the policy foundation and transport capacity for developing high speed railway express delivery service. To develop High-Speed Railway Immediate Delivery services is of practical significance for innovating express delivery service mode, exploring whole process logistics connection as well as improving dramatically the economic benefits. From the aspects of product operation process, safety control process and customer service flow, this paper establishes a full time delivery efficiency model, and puts forward the development strategies of High-Speed Railway Immediate Delivery, which include perfecting High-Speed Railway Immediate Delivery service, upgrading the High-Speed Railway Immediate Delivery product operation mode, promoting high-speed rail network transportation to market operation, developing the high-speed railway express information platform, and strengthening the strategic cooperation with other enterprises.
作者
周红云
ZHOU Hong-yun(China Railway Express Co., Ltd., Beijing 100055, China)
出处
《铁道运输与经济》
北大核心
2018年第7期23-27,共5页
Railway Transport and Economy
基金
中国铁路总公司重点课题(2017X010-A
2017X010-B)
关键词
铁路
快运产品
“高铁极速达”
服务模式
运递时效
发展策略
Railway
Express Delivery Service
High-Speed Railway Immediate Delivery
ServiceMode
Delivery Efficiency
Development Strategy
