摘要
目的探讨人性化护理服务模式在眼科门诊护理管理工作中的作用。方法选取2016年9月—2017年9月期间在该院眼科门诊进行治疗的84例患者作为该次的研究对象,将所有患者随机分为观察组(n=42)和对照组(n=42)。对照组给予常规护理干预,观察组在常规护理干预基础上给予人性化护理模式干预,比较两组患者的护理满意度情况。结果观察组护理人员的工作责任心、主动服务意识、与医生配合度、解决问题能力、与患者的沟通能力均明显大于对照组,差异有统计学意义(P<0.05)。观察组患者对护理人员在健康指导、护理技术、热情服务、服务态度、心理护理以及形象感觉等各方面的护理满意度均明显大于对照组,差异有统计学意义(P<0.05)。结论在眼科门诊护理管理工作中实施人性化护理服务模式,有利于提高患者的护理满意度,值得在临床借鉴和推广。
Objective To study the effect of humanistic nursing service model in the outpatient nursing management work in the department of ophthalmology. Methods 84 cases of patients treated in our hospital from September 2016 to September2017 were selected and randomly divided into two groups with 42 cases in each, the control group used the routine nursing intervention, while the observation group used the humanistic nursing model intervention on the basis of the control group,and the nursing satisfactory degree was compared between the two groups. Results The working sense of responsibility, active service awareness, cooperation degree with doctors, ability to solve the problems, communication ability in the observation group were obviously higher than those in the control group, and the differences were statistically significant（P〈0.05）,and the nursing satisfactory degree of patients in the observation group to the health guidance, nursing technology, enthusiasm service, service attitude, mental nursing and image feeling in the observation group were obviously higher than those in the control group, and the differences were statistically significant（P〈0.05）. Conclusion The implementation of humanistic nursing service model in the outpatient nursing management work in the department of ophthalmology is conductive to improving the nursing satisfactory degree, and it is worth clinical reference and promotion.
作者
高颖
GAO Ying(Department of Ophthalmology,Liaoyuan Hospital of TCM,Liaoyuan,Jilin Province,136200 China)
出处
《中国卫生产业》
2018年第21期79-80,共2页
China Health Industry
关键词
人性化护理服务模式
眼科门诊
护理管理
应用效果
Humanistic nursing service model
Outpatient in the department of ophthalmology
Nursing management
Application effect
