摘要
目的对耳鼻喉科门诊患者的护理管理措施。方法选取该院于2016年2月—2017年10月收治的50例患者,按照随机数字表法分为对照组和试验组25例,对照组实施常规护理管理,试验组实施优质护理管理,比较两组护理效果和护理满意度。结果试验组护理风险、护理纠纷、护理投诉率均显著低于对照组,护理满意度明显高于对照组,差异有统计学意义(P<0.05)。结论优质护理管理应用于耳鼻喉科门诊患者中可有效防控护理风险,值得积极推广。
Objective To conduct the nursing management measures of outpatients in the department of otorhinolaryngology. Methods 50 cases of patients admitted and treated in our hospital from Februaty 2016 to October 2017 and randomly divided into two groups with 25 cases in each, the control group used the routine nursing management, while the test group used the excellent nursing management, and the nursing effect and nursing satisfactory degree were compared between the two groups. Results The nursing risks, nursing disputes, nursing compliant rate in the test group were obviously lower than those in the control group, and the nursing satisfactory degree was obviously higher than that in the control group, and the differences were statistically significant（P〈0.05）. Conclusion The application of excellent nursing management in the outpatients in the department of otorhinolaryngology can effectively prevent the nursing risks, and it is worth active promotion.
作者
王香玲
WANG Xiang-ling(Heze Municiple Hospital,Heze,Shandong Province,274031 China)
出处
《中国卫生产业》
2018年第11期11-12,16,共3页
China Health Industry
关键词
门诊患者
耳鼻喉科
护理管理
护理满意度
Outpatient
Department of otorhinolaryngology
Nursing management
Nursing satisfaction
