摘要
信息化时代的实体产品设计更加注重用户信息服务体验。目的探究基于服务设计的实体产品体验触点开发思路,有效提升用户体验新价值。方法基于信息时代实体产品服务现状及用户信息加工过程,分析实体产品的信息服务体验层次、服务流程中相应体验触点特性,并对实体产品的体验触点进行开发设计。结论良好的信息服务设计是提升实体产品用户体验的关键点,提出了实体产品的服务设计体验触点开发策略,为其改良和创新设计提供借鉴。
The physical product design in the information age pays more attention to the user＇s experience with information services. The idea of contact development of physical product experience was explored based on service design in the information age; this is a new path to effectively enhance the new value of user experience. Based on the status quo of entity product services in the information era and user information processing process, the level of information service experience of the physical product and the corresponding experience contact characteristics in the service fiow were analyzed, and the experience contact of the physical product was developed and designed. Good information service design is the key point to enhance the user experience of the physical product. The service design experience of the physical product and contact development strategy was proposed to provide a reference for the improvement of physical products and innovative design.
出处
《设计》
2018年第21期87-89,共3页
Design
基金
安徽省高校优秀青年人才支持计划项目
安徽高校人文社科研究重大项目(SK2016SD11)
关键词
实体产品
服务设计
用户需求
体验触点
Physical product
Service design
User requirements
Experience contacts
