摘要
In 2018,cosmetics stores no longer complained about the difficulty in doing business.Instead,it has been found that a fewer number of stores stuck to their business.Adopting the supermarket model for CS has just completed the function of commodity transfer.Therefore,the value of this channel has already been cannibalized by e-commerce.But the value of CS is not only reflected in commodity transfer but information transfer and service experience.If we look at the well-performed CS right now,they are either stores selling special goods or stores offering special service for shoppers to experience.
