摘要
[目的/意义]目前老年用户在使用健康信息的过程中得不到满足,且有关老年用户健康信息需求的研究尚有待加强。探索老年用户健康信息需求的内容和模型并寻求相关解决途径,可丰富老年用户健康信息需求的理论研究成果,并在实践中指导老龄化社会智慧养老以及在线医疗平台服务等议题。[方法/过程]本研究依托在线健康社区,利用先定性后定量的混合型方法开展探索性研究,首先通过访谈老年用户获取了37个健康信息需求的自由节点,继而通过问卷调研并利用因子分析方法提取了使用操作、信息搜寻、隐私与安全、诊疗行为、交互与反馈、自我实现6大类健康信息需求的树节点并进一步归纳为物理、认知和情感3类主范畴。[结果/结论]最终构建了老年用户健康信息需求模型,并结合马斯洛需求层次理论解释老年用户健康信息需求模型的内涵并提出相应的对策和建议。
[Purpose/significance]The aging of population has a profound impact on society,economy and culture.A large number of elderly users have an increasing information needs on old-age care,medical care and social services.At present,the elderly users are not satisfied in the process of using health information,and the research on the health information needs of elderly users needs to be strengthened.[Method/process]This study relies on the online health community to carry out exploratory research using a mixed method of first qualitative and then quantitative methods.Firstly,this study obtained 37 free nodes of health information needs of elderly users by interview,then extracted 6 tree nodes of health information needs through questionnaire in vestigation,including usage and operation,information search,privacy and security,diagnosis and treatment behavior,interaction and feedback,self-actualization,and it is further divided into three main categories:physics,cognition and emotion,so as to build a health in formation n eed model for elderly users.〔Result/conclusion]Finally,combined Maslow's hierarchy of needs to construct the health information needs model and put forward corresponding strategies and suggestions.
作者
徐孝婷
赵宇翔
朱庆华
Xu Xiaoting;Zhao Yuxiang;Zhu Qinghua(School of Information Management,Nanjing University,Nanjing 210023;School of Economics and Management,Nanjing University of Science and Technology,Nanjing 210094)
出处
《图书情报工作》
CSSCI
北大核心
2019年第10期87-96,共10页
Library and Information Service
基金
国家自然科学基金项目“协同视角下社会化搜索的形成机制及实现模式研究”(项目编号:71473114)研究成果之一
关键词
在线健康社区
老年用户
健康信息需求
混合方法研究
online health communities
elderly users
health infonnation needs
mixed-method research
