摘要
随着互联网技术的飞速发展,WEB接口技术在呼叫中心平台也得到越来越广泛的应用。开发者能够借助简单的Web技术将通信请求集成到应用中,使会话场景更富有弹性,移动app或Web浏览器都具备发起呼叫的能力,可以为用户创造一个更好的交流环境,提高信息交换的效率。文章从实际需求出发,基于平台现状,在原有架构的基础上进行二次开发,实现多个业务场景的呼叫升级,为公司节约成本、提高客户满意度。
With the rapid development of Internet technology, WEB interface technology has been more and more widely used in call center platform. With the help of simple Web technology, developers can integrate communication requests into applications to make session scenarios more flexible. Mobile apps or Web browsers have the ability to initiate calls, which can create a better communication environment for users and improve the efficiency of information exchange. Starting from the actual needs and based on the current situation of the platform, this paper carries out secondary development on the basis of the original framework, realizes the call upgrade of multiple business scenarios, saves costs for the company and improves customer satisfaction.
作者
肖坚
XIAO Jian(China Telecom Co., Ltd. Wuxi Branch, Wuxi City, Jiangsu Province 214000)
出处
《软件》
2019年第4期140-144,共5页
Software
