摘要
目的探讨全面质量管理方法在药房管理中的应用。方法该院于2017年7月针对医院门诊药房开始实施全面质量管理干预,以实施前后1年分别设为对照组和试验组,比较两组不合理用药发生率、医疗纠纷发生率及患者总满意率。结果对照组和试验组不合理用药发生率分别为10.05%,1.00%;试验组不合理用药发生率显著低于对照组(P<0.05);对照组和试验组差错事件发生率分别为3.50%(7/200),0.00%(0/200);试验组差错事件发生率显著低于对照组(P<0.05);同时对照组合试验组患者总满意度分别为88.00%,100.00%试验组患者总满意度显著高于对照组(P<0.05)。结论全面质量管理方法用于药房管理可有效预防不合理用药发生,降低差错事件出现风险,并有助于提高患者满意度。
Objective To investigate the application effects of total quality management in pharmacy management. Methods Total quality management in pharmacy management were started in July 2017 in our hospital. Before and after implementation in 1 year, they were separately defined as control group and experiment group. The incidence of unreasonable drug used, incidence of medical disputes and total satisfaction rate of patients of both groups were compared. Results The incidence of unreasonable drug use of experiment group was 1.00%, which was significant lower than that of the control group (10.05%)(P<0.05). The incidence of medical disputes of experiment group was separately, 0.00%(0/200)which was significant lower than that of the control group 3.50%(7/200)(P<0.05). The total satisfaction rate of patients of control group and experiment group were separately 88.00%,100.00%. The total satisfaction rate of patients of experiment group were significant higher than control group(P<0.05). Conclusion Total quality management in pharmacy management can efficiently prevent the irrational drug used occurrence, and reduce the risk of errors events. It is helpful to improve patient satisfaction.
作者
张加华
ZHANG Jia-hua(Department of Pharmacy, Sinan County People's Hospital, Tongren, Guizhou Province, 565100 China)
出处
《中国卫生产业》
2019年第14期55-56,61,共3页
China Health Industry
关键词
全面质量管理
差错事件
满意度
合理用药
Total Quality Management
Pharmacy Management
Error events
statisfaction
The rational use of drugs
