摘要
有效运行的虚拟养老院是应对养老难题的重要方向。以巢湖居家养老中心虚拟养老院为例,通过对中心主任、4位服务主体以及40位服务对象的结构化访谈,发现其存在服务内容与服务对象的需求错位、服务对象所用服务内容较为单一以及社区服务人员管理不到位的问题。根据对问题产生的原因剖析,从提升服务对象满意度、优化合作服务主体以及增加运营资金来源三个方面给出了改善路径,以期为虚拟养老院的更好运行提供借鉴。
Effective operation of virtual nursing homes is an important direction to deal with the problem of old age. Taking Chaohu Home-based Care Center virtual nursing home as an example, through structured interviews with the center director, four service subjects and 40 service objects, it is found that there are some problems, such as dislocation of service content with the needs of service objects, simplicity of service content used by service objects, and inadequate management of community service personnel. According to the analysis of the causes of the problems, the improvement paths are given from three aspects: improving the satisfaction of the service objects, optimizing the cooperative service subjects and increasing the source of operating funds, in order to provide reference for the better operation of virtual nursing homes.
作者
尚从永
陈松林
顾心怡
SHANG Congyong;CHEN Songlin;GU Xinyi(School of Economics and Management, Hefei Normal University, Hefei 230601, China;School of Management, University of Science and Technology of China, Hefei 230026, China;School of Public Management, Anhui University of Architecture, Hefei 230601, China;Human Resource Center, Suzhou Zhongyifeng Technology Co., Ltd., Suzhou Jiangsu 215032, China)
出处
《安徽广播电视大学学报》
2019年第3期8-13,共6页
Journal of Anhui Radio & TV University
基金
安徽高校人文社会科学研究重点项目(项目编号:SK2018A0545)
关键词
虚拟养老院
居家养老
巢湖
virtual nursing home
home care for the aged
Chaohu
