摘要
目的评估职能部门绩效管理实施效果。方法分别于2018年初和2019年初,通过问卷调查法,对案例医院绩效考核方案实施前、后的职能部门服务对象的绩效感受进行对比分析;通过第三方评价结果,分析案例医院外部绩效考评结果变化情况;采用深度访谈法,对职能部门及其服务对象进行绩效沟通访谈。对相关数据采用描述性统计学方法。结果调查问卷显示,职能部门服务对象整体上对职能部门在工作改进、工作效果等方面的满意度普遍提升,认可满意度提升的得分为4.31分(高于中立态度的3分);第三方外部绩效评估显示,医院完成主管部门绩效考核指标能力有所提升,绩效总分由2016年的82.34分提升至2018年的91.52分;深度访谈显示,职能部门绩效考核总分排序情况较符合职工的心理感受,职能部门对考核体系、绩效得分算法及考核结果也较为认同。结论公立医院职能部门绩效管理实现了方案的落地做实,并初步达到了提升医院内部管理效能的目的。
Objective To evaluate the implementation effectiveness of performance management for administrative departments. Methods By means of questionnaires, the authors made a comparative analysis of the performance perception of service recipients of these departments before and after the implementation of the scheme, and the change of external performance appraisal results of the case hospital was analyzed through third-party evaluation.Then face to face interviews were used to conduct performance communication with the management staff. Results Questionnaire results showed that the satisfaction of those served by these administrative departments for their work improvement and work results was generally elevated, scoring 4.31 for their satisfaction elevation(higher than 3.0 of the neutral attitude). A third party external performance appraisal indicated a capability enhancement as shown by the hospital in the appraisal indicators by the hospital's authorities, scoring 91.52 in 2018 as compared to 82.34 in 2016. In-depth interviews exhibited that the ranking of the total scoring of performance appraisal of these departments was more in line with the staff′s psychological feelings. These departments also agreed with the appraisal system, the algorithm of performance scoring and the appraisal results. Conclusions The performance management of these departments of the hospital had achieved the goal of effective implementation and elementarily improved the efficiency of the hospital's internal management.
作者
谢世堂
沈慧
曹桂
张静
张敏
尹金淑
Xie Shitang;Shen Hui;Cao Gui;Zhang Jing;Zhang Min;Yin Jinshu(Reform and Performance Management Office,Beijing Shijitan Hospital,Capital Medical University,Beijing 100038,China;School of Public Administration and Policy,Renmin University of China,Beijing 100872,China;School of Sociology and Population Studies,Renmin University of China,Beijing 100872,China;Reform and Performance Management Office,Beijing Tiantan Hospital,Capital Medical University,Beijing 100070,China)
出处
《中华医院管理杂志》
CSCD
北大核心
2019年第10期812-816,共5页
Chinese Journal of Hospital Administration
关键词
医院
公立
职能部门
绩效管理
效果评估
Hospital, public
Administrative departments
Performance management
Effectiveness evaluation
