摘要
目的:分析老年志愿者在社区卫生服务中心门诊开展自助设备服务的成效。方法:于2017年3月1日、2018年3月5日采用系统抽样方法分别选取自助设备志愿服务实施前、后的彭浦新村街道社区卫生服务中心门诊就诊患者100例、105例作为研究对象,对其进行就诊环境、服务质量等方面的满意度调研。结果:实施自助设备志愿服务后,患者使用自助测压及自助缴费服务的次数分别为13 951、1 731次,与实施前比较,使用率差异均有统计学意义(P均<0.01)。实施自助设备志愿服务后,患者对就诊环境舒适度、就诊秩序、缴费等候时间、咨询服务便捷度及缴费项目透明度等方面的满意度均高于服务实施前,差异有统计学意义(P均<0.05)。结论:随着社会老龄化的加剧,鼓励低龄老人参与志愿服务可以有效弥补社会人力资源的不足,同时也对老年人融入社会、实现自我价值有着重要意义。
Objective:To analyze the effect of self-service equipment services provided by elderly volunteers in outpatient clinics of the community health service center.Methods:On March 1,2017 and March 5,2018,a systematic sampling method was used to select 100 and 105 outpatients from Pengpuxincun Community Health Service Center before and after the implementation of self-service equipment voluntary service as the research objects for investigating their satisfaction with the environment,service quality and others.Results:After the implementation of self-service equipment voluntary service,the number of patients using self-service manometry and self-service payment service was 13 951 and 1 731,respectively.Compared with the pre-implementation,the utilization rate had statistical significance(all P<0.01).After the implementation of self-service equipment voluntary service,the comfort degree of patients to the environment of consultation,the order of treatment,the waiting time for payment,the convenience of consultation service and the transparency of payment items were higher than those before the implementation of the service,and the difference was statistically significant(all P<0.05).Conclusion:With the aggravation of the aging society,encouraging the young elderly to participate in voluntary service can effectively make up for the shortage of social human resources,and at the same time,it is of great significance for the elderly to integrate into the society and realize their self-value.
作者
杨春琴
陈雅娟
YANG Chunqin;CHEN Yajuan(Quality Control Department of Pengpuxincun Community Health Service Center of Jingan District,Shanghai 200435,China)
出处
《上海医药》
CAS
2019年第16期9-12,共4页
Shanghai Medical & Pharmaceutical Journal
关键词
老年志愿者
社区卫生服务中心
门诊服务
elderly volunteer
community health service center
outpatient service
