摘要
目的分析心理援助热线重复来电者的基本特征及咨询内容,以便有针对性地提供心理援助。方法应用九江市心理援助热线电脑咨询操作系统收集资料,进行统计分析。数据为2016年8月至2018年8月间拨打九江市心理援助热线的全部有效来电727例,分为单次来电者(n=501)和重复来电者(n=226),比较其在人口学特征及咨询内容上的差异。结果重复来电者中男性、未婚者更多。重复来电者的咨询内容中精神疾病问题、性心理问题及婚恋家庭问题的更多。结论心理热线应关注重复来电者的咨询需求,给予有效帮助。
Objective To analyze the basic features and consultation content of the caller of the psychological assistance hotline to provide targeted psychological assistance.Methods The computer consulting operating system of Jiujiang Psychological Assistance Hotline was used to collect data for statistical analysis.The data were 727 cases of all valid calls from August 2016 to August 2018 for the Jiujiang Psychological Assistance Hotline,which were divided into single call group(n=501)and repeated call group(n=226).The differences in demographic characteristics and counseling content between the two groups were compared.Results Repeat callers were more male and unmarried.In the repeated caller′s consultation,there were more consultations on mental illness,sexual psychological problems,and marriage and family problems.Conclusion The psychological hotline should pay attention to the consultation needs of repeat callers and give effective help.
作者
曹火军
张伟娟
王和宝
陈静
CAO Huojun;ZHANG Weijuan;WANG Hebao;CHENG Jing(Department of Psychology,Jiujiang Fifth People's Hospital,Jiujiang,Jiangxi 332000,China)
出处
《现代医药卫生》
2020年第1期35-36,39,共3页
Journal of Modern Medicine & Health
关键词
心理援助热线
重复来电者
咨询内容
Psychological assistance hotline
Repeat caller
Consultation content
