摘要
有效的医患沟通,能减少医疗投诉与纠纷的发生。医患关系办公室(以下简称"医患办")作为医疗机构投诉管理部门,承担医疗投诉管理工作。我院自2017年推出医患办工作人员参与重大手术术前谈话的做法,在临床医生和患者/家属间架起沟通的桥梁,使得患者的知情同意更充分、更真实,增进了医患沟通的充分性和有效性,对医疗投诉和纠纷风险防范起到积极作用。
Effective communication between doctors and patients can reduce the occurrence of medical complaints and disputes.The office of doctor-patient relationship acts as the complaints management department of the medical institution and undertakes the management of medical complaints.Since 2017,our hospital has introduced the staff of the doctor-patient relationship office to participate in major preoperative conversations.The mode establishes a communication bridge between clinicians and surgical patients and their families,so that patients′informed consent is more complete and more realistic,and the sufficiency and effectiveness of doctor-patient communication is enhanced.It has a positive effect on medical complaints and dispute risk prevention.
作者
任美华
肖峰
Ren Meihua;Xiao Feng(Doctor-patient Relationship Office,Beijng Tiantan Hospital,Capital Medical University,Beijing 100070,China)
出处
《中华医院管理杂志》
CSCD
北大核心
2019年第12期1010-1012,共3页
Chinese Journal of Hospital Administration
关键词
知情同意
术前谈话
医患关系办公室
医疗投诉
医疗纠纷
Informed consent
Preoperative conversation
Doctor-patient relationship office
Medical complaint
Medical dispute
