摘要
目的探讨南京城区生活自理及轻度失能老年人的居家养老服务需求的属性,为社区老人居家养老服务质量提升提供针对性的建议。方法便利选取320名南京市城区老年人进行问卷调查,采用Kano模型分析其居家养老服务需求属性。结果26项社区居家养老服务需求项目中,必备需求项目2个、一维需求项目4个、魅力需求项目5个、逆向需求项目1个,其余14项为无差异需求项目,有6个项目为居家养老服务关键服务项目。结论居家养老服务应以需求属性分类为指导,提供针对性的服务并持续改进,如积极改善老年食堂、短期托老等老人认为必备但目前满意度较低的关键服务项目,提升社区老人的居家养老服务质量。
Objective To investigate the quality attributes of home care requirements of urban elderly with no or mild disability in Nanjing,to provide targeted suggestions for improving the quality of home-based elderly care services in the community.Methods A survey was conducted among 320 elderly urban residents in Nanjing by convenience sampling method,and their requirements for home care services were analyzed using Kano’s model.Results Among 26 home care service requirements,there were two must-be quality elements,four one-dimensional quality elements,five attractive quality elements,one reverse quality elements,and the rest were indifference quality elements.Six of them were key services for home-based elderly care Conclusions Home care services should be guided by the classification of demand attributes to provide the targeted services,such as actively improving the canteen for the elderly,short-term care for the elderly and other key service items,so as to improve the quality of home-based elderly care service in the community.
作者
孟娣娟
张敏
徐桂华
林丹
丁亚媛
MENG Dijuan;ZHANG Min;XU Guihua;LIN Dan;DING Yayuan(School of Nursing,Nanjing University of Chinese Medicine,Nanjing 210023,Jiangsu Province,China;School of Medicine,Jiangsu University,Zhenjiang 2012013,Jiangsu Province,China)
出处
《解放军护理杂志》
CSCD
北大核心
2020年第1期35-38,共4页
Nursing Journal of Chinese People's Liberation Army
基金
江苏省社科基金面上项目(18SHB007)
国家自然科学基金项目(71673149)。
关键词
居家养老
轻度失能
需求
属性
老人
home care for the aged
mild disability
requiremenls
atlribules
elderly
