摘要
目的:分析某三级医院门诊用药咨询的情况,为患者提供安全有效地药学服务,提高药学服务水平。方法:收集2019年1~5月门诊西药房用药咨询窗口接待的用药咨询情况并进行统计分析。结果:门诊用药咨询窗口共接待咨询470例,主要用药咨询人群为患者及家属,占咨询总人数的88.5%。其中咨询排名前五位的科室分别为老年病科、儿内科、内分泌科、呼吸与危重症科、眼科。咨询的药物种类主要为心血管系统药物、儿科药物、降糖药物、呼吸系统药物、外用药物,咨询的主要内容有服药时间、药物用法用量、药物功效、特殊人群用药、药物不良反应等。97.4%的患者对药师的解答表示满意。结论:药师在利用自身掌握的药物相关知识为患者提供用药咨询的同时,也需继续学习和提高医学知识,同时注意与患者的沟通技巧,扩大宣传力度,为更多的患者提供安全、有效、经济的药学服务。
Objective:To analyze the situation of drug consultation in outpatient department of a three A hospital for providing safe and effective pharmaceutical services for patients,and improving the level of pharmaceutical services.Methods:The drug consultation situation was collected from the consultation center in the outpatient department from January to May in 2019 and it was made a statistical analysis by using the datas above.Results:A total of 470 consultations were received in outpatient drug consultation window.The main drug counseling groups were patients and their families,accounting for 88.5%of the total number of consultations.The top five consulting departments were geriatrics,pediatrics,endocrinology,respiratory and ophthalmology.The main types of consulting drugs were cardiovascular system drugs,pediatric drugs,hypoglycemic drugs,respiratory drugs,and topical drugs.The main consulting contents were medication time,drug usage and dosage,drug efficacy,drugs for special groups,adverse drug reactions,etc.97.4%of patients were satisfied with pharmacists′solution.Conclusion:Pharmacists should continue to learn and improve medical knowledge while using drug-related knowledge to provide medication counseling to patients.Pharmacists should also pay attention to the communication skills with patients,expand publicity efforts,and provide safe,effective and economical pharmaceutical services for more patients.
作者
马玉琴
袁君麟
MA Yuqin;YUAN Junlin(Department of Pharmacy,General Hospital of Datong Coal Mine Group Co.Ltd.,Shanxi Datong 037003,China;College of Pharmacy,Shanxi Medical University,Shanxi Taiyuan 030001,China)
出处
《中国医药导刊》
2020年第1期48-52,共5页
Chinese Journal of Medicinal Guide
关键词
用药咨询
门诊西药房
药学服务
合理用药
Medication consultation
Outpatient pharmacy
Pharmaceutical service
Rational drug use
