摘要
目的:调查济南市长清区连锁药店和单体药店药学服务开展现状并进行对比分析。方法:基于系统性、科学性、层次性和可操作性四个原则,选取济南市长清区四家单体药店和八家连锁药店,通过实地发放问卷,指导填写的方式对84位购药顾客进行问卷调查。结果:连锁药店和单体药店在药店提供的药学服务内容、药学服务形式、建立顾客用药档案和顾客选择药店依据四个方面存在差异,连锁药店药学服务在药店人员配备、药店优惠经营和药学服务仪器配备方面占优势,单体药店药学服务在药店社区化管理方面占优势。结论:济南市长清区连锁药店和单体药店药学服务仍需进一步提高,两种性质的药店应利用自身优势,相互借鉴,共同完善药学服务模式。
Objective:To investigate,compare and analyze the current pharmaceutical services between the chain pharmacies and the single pharmacies in Changqing District,Jinan.Methods:Under the principles of systematicness,scientificalness,hierarchy and operability,four single pharmacies and eight chain pharmacies in Changqing District of Jinan were sampled,and the questionnaire survey was conducted among 84 customers by distributing questionnaires on the spot and helping them to fill in the questionnaires.Results:There were four differences in pharmaceutical services between the chain pharmacies and the single pharmacies:the content of pharmaceutical care,the way of pharmaceutical care,the establishment of customers’medication files and the customers’selection of pharmacies.Pharmacy Services in the chain pharmacies had advantages in pharmacy staffing,preferential management of pharmacies and pharmacy practice equipment,while pharmacy services in the single pharmacies had advantages in community management of pharmacies.Conclusion:The pharmaceutical Services of the chain pharmacies and the single pharmacies in Changqing District of Jinan needed to be further improved.Two types of pharmacies should make use of their own advantages,learn each other,and work together to perfect the system of pharmaceutical practice.
作者
陈娜
刘欣欣
陈新梅
王诗源
王雯雯
赵沐晨
王婷婷
Chen Na;Liu Xinxin;Chen Xinmei;Wang Shiyuan;Wang Wenwen;Zhao Muchen;Wang Tingting(Shandong University of Traditional Chinese Medicine,Jinan 250300,China)
出处
《中国药事》
CAS
2020年第4期478-483,共6页
Chinese Pharmaceutical Affairs
基金
山东省教育厅山东省高等学校人文社会科学研究计划项目《新时代中医药绿色人才培养服务“健康山东”战略研究》(编号J18RZ011)。
关键词
药学服务
连锁药店
单体药店
调查问卷
对比分析
pharmaceutical services
the chain pharmacies
single pharmacy
questionnaire
comparative analysis
