摘要
目的探究持续质量改进模式在检验科设备管理工作中的应用价值。方法选取2018年1月-2019年1月间对该院检验科人员共32名和132例患者列为观察组(持续质量改进模式),同期另抽取32名检验人员及132例患者作为参照组(常规管理模式),观察两组检验科人员管理后考核评分、设备管理效果及患者满意度情况。结果观察组检验科人员管理后理论知识、操作技能、服务质量、设备保养与维护、设备使用流程和设备管理能力评分情况均与参照组比较,差异有统计学意义(P<0.05);观察组检验科人员管理后设备放置规范率、设备正确使用率、设备故障发生率均为3.12%,显著低于参照组设备放置规范率15.63%、设备正确使用率12.50%、设备故障发生率18.75%,差异有统计学意义(P<0.05);观察组患者对检验科人员工作满意度为98.48%,显著高于参照组患者对检验科人员工作满意度87.88%,差异有统计学意义(P<0.05)。结论针对检验科设备管理工作中实施持续质量改进模式,具有较高的应用价值,可作为一种理想的管理办法。
Objective To explore the application value of continuous quality improvement model in equipment management of inspection department.Methods A total of 32 patients and 132 patients in the laboratory of the hospital between January 2018 and January 2019 were selected as the observation group(continuous quality improvement model),and another 32 patients and 132 patients were selected as the observation group during the same period.The reference group(conventional management mode),observed the evaluation scores,equipment management effects,and patient satisfaction of the laboratory staff in the two groups.Results The theoretical knowledge,operation skills,service quality,equipment maintenance and maintenance,equipment use process and equipment management ability scores of the observation group staff in the observation group were compared with the reference group,the difference was statistically significant(P<0.05);the observation group inspection After the staff management,the equipment placement specification rate,equipment correct usage rate,and equipment failure occurrence rate were all 3.12%,which were significantly lower than the reference group equipment placement specification rate of 15.63%,and the equipment correct use rate of 12.50%,the equipment failure rate was 18.75%,the difference was statistically significant(P<0.05);the observation group's work satisfaction with the laboratory staff was 98.48%,which was significantly higher than the reference group's work satisfaction with the laboratory staff 87.88%,the difference was statistically significant(P<0.05).Conclusion The implementation of continuous quality improvement mode in the management of laboratory equipment has high application value and can be used as an ideal management method.
作者
刘大博
苏姝
王宇
LIU Da-bo;SU Shu;WANG Yu(Jilin Province FAW General Hospital,Changchun,Jilin Province,130011 China)
出处
《中国卫生产业》
2020年第5期62-64,共3页
China Health Industry
关键词
持续质量改进模式
检验科
设备
管理
价值
Continuous quality improvement model
Inspection department
Equipment
Management
Value
