2Hill Frances M. Managing service quality in higher education:the role of the student as primary consumer[J].Quality Assurance in Education,1995,(03):10-21.
3Mathew Joseph,Beatriz Joseph. Service quality in education:a student perspective[J].Quality Assurance in Education,1997,(01):15-21.
4Parasuraman A,Zeithaml V A,Berry L. A multiple-item scale for measuring consumer perceptions of service quality[J].JOURNAL OF RETAILING,1988,(04):40-64.
5Hill F M. Managing service quality in higher education:the role of the student as primary consumer[J].Quality Assurance in Education,1995,(03):10-21.
6Scott S V. The academic as service provider:is the customer always right[J].Journal of Higher Education Policy and Management,1999,(02):193-201.
7Churchill G A,Surprenant C. An investigation into the determinants of customer satisfaction[J].JOURNAL OF MARKETING RESEARCH,1982,(02):491-504.
8Susan Aldridge,Jennifer Rowley. Measuring customer satisfaction in higher education[J].Quality Assurance in Education,1998,(04):197-204.
9Cronin J J.Jr,Taylor S A. Measuring service quality:a re-examination and Extension[J].JOURNAL OF MARKETING,1992,(03):55-68.
10Angell Robert J,Heffernan Troy W,Phil Megicks. Service quality in postgraduate education[J].Quality Assurance in Education,2008,(03):236-254.