摘要
完善的政府在线服务,是营造稳定、公平、透明、可预期营商环境的重要因素。国外一些营商环境排名靠前的政府在线服务拥有共同的特点,即基于营商活动需求建设个性化、精准化、智能化的企业全生命周期一站式在线服务平台;高质量的在线服务来自于长期实践、反复探索、以及吸取经验教训而得来的各项管理机制。这些做法和机制,对优化我国营商环境改进政府在线服务具有很好的启示和借鉴意义。
Good government online service is an important factor in creating a stable,fair,transparent and expected business environment.Some foreign government online services ranking top in business environment have some common characteristics,which are building personalized,accurate and intelligent one-stop online service platform around the whole life cycle of enterprises based on the business demands,and high-quality online services are based on various management mechanisms derived from long-term practice,repeated exploration and lessons.These practices and mechanisms have good reference significance to improve Chinese business environment and government online service.
作者
李颖
张玲
Li Ying;Zhang Ling(Department of Public Management,Beijing Administrative Institute,Beijing 100044;Government Research Center,Beijing Administrative Institute)
出处
《中国行政管理》
CSSCI
北大核心
2020年第8期140-145,共6页
Chinese Public Administration
基金
北京市自然科学基金面上项目“‘互联网+’首都行政审批服务的新模式研究”(编号:16I10113)。
关键词
营商环境
政府在线服务
国外启示
business environment
government online service
foreign enlightenment
