摘要
文章利用定量研究方法,以古籍数字资源为对象,构建用户使用成本、满意度与服务效能的中介关系模型。经检验,用户使用成本与用户满意度之间具有显著的负向影响,而服务效能的5个因子在两者之间起部分中介作用,包括"检索功能""服务品质""界面设计""系统性能"和"内容建设",即使用成本既可以直接作用于满意度,也可以通过服务效能的5个因子间接作用于满意度。
The article uses quantitative research method,takes digital resources of ancient books as research object,builds a hypothesis model of the relationship among user cost,user satisfaction and service effectiveness.The hypothesis model was tested by statistical analysis method.After studying,the cost of use has a significant negative effect on satisfaction,while the five factors of "retrieval function","quality of service","interface design","system performance" and "content construction" play a part in mediating between them,that is,the use cost can not only directly affects the satisfaction,but also can indirectly influence the satisfaction through the five factors of service effectiveness.
出处
《图书馆学研究》
CSSCI
北大核心
2020年第18期40-48,共9页
Research on Library Science
关键词
古籍数字资源
使用成本
满意度
中介关系
digital resources of ancient books
use cost
satisfaction
mediated relationships
