摘要
基于无意识设计理念,针对高铁乘客的行李的自主管理进行智能服务的界面设计。通过对用户画像及其心理需求的分析,确立研究路线的可行性,梳理完整的用户体验交互流程,探讨用户的体验预期及实现无意识设计的路径,得出符合目标的界面效果的设计结论。在用户调研中通过对其痛点的剖析,对乘客携带行李的真实情况进行分类研究,建立并完善主流用户的数据模型。运用“用户需求—关键因素—对应策略路径”分析法则,通过用户需求模型的数据分析,采用用户无意识设计的体验地图来确立交互内容、信息层级和功能架构,对用户的行为进行激发和引导。通过分析得出用户满意度高的交互体验,在车辆存储信息查询及预订、行李状态查询、行李安全提醒等行李管理系统中,完成符合行李自主管理的界面设计,提升高铁行李管理的智能化和人性化。
Based on the unconscious design theory,the interface design of intelligent service system is carried out for the autonomous management of high-speed train passengersluggage.Through the analysis on users portrait and psychological needs,the design feasibility is established,the user experience and interaction process is sorted out and the users experience expectations and the path how to assort unconscious design are discussed to obtain the design conclusion in conformity with interface effects.The data model of major users is established and improved by analyzing pain points through user survey and classifying the real situation of carrying luggage.“User needs-key factors-strategy method”is used to analyze the data of the user needs model.The users behavior can be stimulated and guided by defining the interactive content,information hierarchy and functional architecture based on users unconsciously experience map.Through the analysis,the interaction experience with high user satisfaction is obtained.In the luggage management system such as vehicle storage information inquiry and reservation,luggage status inquiry and luggage safety reminder,the interface design conforming to the autonomous management of luggage is completed,and the intelligence and humanization of high-speed train luggage management are improved.
作者
闫迎月
易晓
胡亚峰
YAN Yingyue;YI Xiao;HU Yafeng(JD Smart City Research Institute,Beijing 100176,China;Beijing Jiaotong University,Beijing 100044,China;CRRC Qingdao Sifang Co.,LTD.,Qingdao 266111,China)
出处
《工业工程设计》
2020年第6期104-110,共7页
INDUSTRIAL&ENGINEERING DESIGN
基金
中车集团“京张高铁乘客随身行李调研分析及储存设计”项目(A17L00140)。
关键词
界面设计
高铁行李空间
无意识设计理念
行李自主管理
用户数据模型
interface design
high-speed train luggage space
unconscious design concept
autonomous management of luggage
user data model
