摘要
基于绩效反馈和绩效差距理论,本文以“接诉即办”工作机制为研究场域,采用街乡镇的月度面板数据,探究历史绩效差距和社会绩效差距对基层政府绩效改进的影响。研究发现,绩效差距会推动政府绩效改进,社会绩效差距和历史绩效差距均会促使基层政府显著提升绩效,而负向社会绩效差距会使其持续处于绩效降低状态。相对于“负向反馈”,基层政府的行为习惯更倾向于“热手效应”,即倾向于对正向绩效差距做出积极反应,而对负向绩效差距做出消极反应。此外,乡镇和街道对社会绩效差距的反应稍有不同。上述结果揭示了绩效差距对绩效改进的作用机制,为加强政府绩效管理并提高基层治理能力提供了经验依据。
Based on the theory of performance feedback and performance gap and taking Beijing’s“Sue for Action”as the case,this paper uses the panel data of 333 streets and towns in Beijing from in 2019 to explore the impact of historical and social performance gaps on performance improvement.The results show that performance gap will promote government performance improvement.Specifically,social and historical performance gaps will significantly promote the performance of grassroots governments,while negative social performance gap will keep it in a state of performance degradation.In addition,compared with negative feedback,the behavior habits of grassroots governments are more inclined to hot hand effect,that is,they are more inclined to respond positively to positive performance gap and negatively to negative performance gap.The response of towns and streets to negative historical performance gap is slightly different.The above results reveal the effect of performance gap on performance improvement,and provide empirical evidence for strengthening performance management and improving grassroots governance capacity.
作者
王程伟
马亮
Wang Chengwei;Ma Liang(School of Public Administration and Policy,Renmin University of China.Beijing 100872)
出处
《中国行政管理》
CSSCI
北大核心
2020年第11期117-125,共9页
Chinese Public Administration
基金
国家自然科学基金项目面上项目“第三方评估如何提升组织绩效?:中国地方政府的实证研究”(编号:71774164)。
关键词
绩效反馈
“接诉即办”
府际竞争
绩效差距
基层政府
performance feedback
“Sue for Action”
intergovernmental competition
performance gap
grassroots government
