摘要
借助心理契约理论,以安徽某高校旅游管理专业本科生为例,利用文献分析、田野调查、深度访谈等研究方法,探讨心理契约违背对旅游管理专业本科生酒店实习态度的影响。研究发现:酒店非货币报酬的缺失、货币报酬的不公平和学校实习管理的缺陷导致了实习生心理契约违背的产生;实习过程中,实习生通过心理契约的修订寻求心理失衡转化,出现了留恋、逃离和适应三种不同状态;导致实习生对酒店实习态度影响的外在因素是学校教育和酒店全面薪酬供给,内在因素是实习生通过选择性关注和忽略实现心理契约的修订。
Taking tourism management undergraduates of a university in Anhui province as survey objects,this study collected data by the research methods of literature analysis,field research and in-depth interviews.With the help of psychological contract theory,it aims to investigate the influence of psychological contract violation on undergraduates′internship in hotel.The research findings are as follows:The lack of non-monetary rewards in hotels,the unfairness of monetary rewards and the defects of school internship management lead to the violation of psychological contract of interns;During the internship,interns seek for the transformation of psychological imbalance by the revision of psychological contract,and there are three different states of attachment,escape and adaptation;The external factors that influence the interns′attitude towards the hotel internship are the school education and the overall salary supply of the hotel,while the internal factors are the interns′revision of the psychological contract by selective attention and neglect.
作者
尹寿兵
李凤
齐先文
YIN Shou-bing;LI Feng;QI Xian-wen(School of Geography and Tourism,Anhui Normal University,Wuhu Anhui 241000;School of Tourism Management,Chaohu University,Chaohu Anhui 238024)
出处
《巢湖学院学报》
2020年第6期144-152,共9页
Journal of Chaohu University
基金
安徽省高等学校省级质量工程项目(项目编号:2018jyxm0471、2017jyxm0438)。
关键词
心理契约
全面薪酬
社会交换
酒店实习
psychological contract
total compensation
social exchange
hotel internship
