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网络环境下公众建立信息信任的心理基础

Psychological Basis of Public Information Trust Building in the Network Environment
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摘要 网络环境影响公众的信息获取,也影响公众的信息判断。生存在动态且复杂的网络场域中,面对庞杂的网络信息,进行信息判断并衡量是否交付信任成为网民日常事务。本文发现,一方面,网民知觉到的网络信息充分性和信息来源可控性、权威性对其信息信任产生影响;另一方面,网民也将网络环境建构成共识化、阶层化和道德化的面貌,并且倾向于发展信用制度和法律制度作为纠错保障机制。该研究发现揭示出网民对网络社会环境的适应与建构的心理特征与条件,对媒体优化报道和发挥舆论引导作用具有启发意义。 The network environment influences information acquisition and judgment of the public.Living in the dynamic and complex network context,individuals have regarded information judgment and making the decision about whether to put trusts or not as their daily affairs.This paper analyses the characteristics of the network environment perceived by netizens,and the characteristics of constructing network environment to avoid the risk of information trust,considering that the adequate,controlled and authoritative information perceived by netizens contribute to their trust.On the other hand,netizens construct the network environment as a state of consensus,stratification and moralization,and tend to develop a credit system and legal system as the safeguard mechanism.These findings will be helpful to understand the psychological mechanism of netizens to dealing with the web society and optimize media reports and their public opinion guidance.
作者 闫玉荣 杨宜音 Yan Yurong;Yang Yiyin
出处 《新媒体与社会》 2020年第2期259-277,共19页 New Media and Society
基金 国家社科基金重大项目“社会心理建设:社会治理的心理学路径”(项目批准号:16ZDA231)。
关键词 网络环境 信息信任 环境知觉 环境建构 Network Environment Information Trust Environmental Perception Environmental Construction
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