摘要
新型冠状病毒肺炎的爆发使线上医疗服务快速发展,线上与线下服务的整合成为关键。本文以武汉某三甲妇幼保健院为例,提出了O2O患者服务流程,并从诊前、诊中、诊后三个阶段分析了妇幼保健院患者服务的个性化需求,梳理了妇幼保健院O2O患者服务流程的构建思路,并对该院O2O患者服务流程产生的效果进行了分析。本研究可为其他妇幼保健院O2O患者服务流程建设提供有益的参考。
Due to the outbreak of COVID-19,the online medical service has mushroomed,and the integration of online and offline service becomes more and more important.This study takes a Grade-A tertiary Maternal and Child Health hospital in Wuhan as an example and proposes a mode of O2O medical service.Personalized service and the construction of patient service process based on O2O in maternal and child hospital are introduced and summarized from three aspects,which are pre-diagnosis,in-diagnosis and post-diagnosis.This study sorts out the ideas of establishing the O2O patient service process of a maternal and child health hospital.The effects of such a process are also described in details.The results show that this mode can provide a very good reference for other maternal and child hospitals and promote the healthy development of smart hospital.
作者
刘宁
许晓娣
肖飞
黄自明
黄国军
LIU Ning(Hubei Maternal and Child Health Hospital,Tongji Medical College,Huazhong University of Science and Technology,Wuhan,Hubei,430070,China)
出处
《医学与社会》
北大核心
2021年第4期67-71,共5页
Medicine and Society
基金
湖北省卫生健康科研项目,编号为WJ2019H292。
关键词
服务流程
O2O
妇幼保健院
患者服务
Service Process
O2O
Maternal and Child Health Hospital
Patient Service
