摘要
目的分析医院职工原创的医学人文文章,凝练职工感知的医院文化核心要素,为多院区同质化建设提供建议。方法收集2013年1月至2019年12月北京市某三级甲等医院微信订阅号、网站、各类自制书籍上刊登的职工原创医学人文类文章。采用Python 3.7进行文本挖掘;通过Bert和腾讯开源800万中文词数据集做实体识别训练数据集;采用K-Means聚类分析选择拟合度较高的聚类结果;利用TextRank筛选聚类后每类的关键词,最终根据筛选后的关键词总结分类含义。结果共收集文章341篇,其前10高频词包括工作、医院、患者、病人、发展、医学、医疗、医生、门诊和临床。采用Bert数据集的文本聚类将各关键词分为过程回忆、工作属性、工作职责、诊疗行为、成长经历、团队协作、职业精神、管理创新、医患沟通和其他10类。结论医院员工文化感知研究有助于探寻医院文化的内涵。在多院区同质化建设中应培养员工对医院的认同感和归属感,提升其获得感和幸福感,强化以患者为中心的科学管理体系。
Objective To analyze original medical humanities articles written by staff of the hospital and extract key elements of hospital culture for staff perception,for recommendations on homogenous development of multiple campuses of the hospital.Methods Original medical humanities articles written by staff of the hospital were collected from the WeChat accounts,websites and printouts of a tertiary hospital in Beijing from January 2013 to December 2019,with text mining made by Python3.7;Bert and Tencent open-source 8 million Chinese word dataset were used as entity identification training dataset;K-Means cluster analysis was used to analyze and select cluster results of higher degree of fitting;TextRank was used to screen keywords of each clustered category.Significance of each category was summarized in the end based on keywords following the screening.Results Among the 341 articles collected,High frequency words were work,hospital,patient,sick person,development,medicine,medical treatment,doctor,outpatient service and clinic.The words fell into ten categories:process recall,work attribute,work responsibility,diagnosis and treatment behavior,growth experience,team cooperation,professionalism,management innovation,doctor-patient communication and others.Conclusions Research on hospital staff culture perception is conducive to identifying the cultural content of the hospital.In the homogenous development of multiple campuses of the hospital,it is imperative to nurture the staffs sense of identify and belonging to the hospital,enhance their sense of gain and happiness,and strengthen the scientific management system centering on patients.
作者
孙静
庞震
张结魁
赵然
仰东萍
Sun Jing;Pang Zhen;Zhang Jiekui;Zhao Ran;Yang Dongping(Propaganda Center,Peking University Third Hospital,Beijing 100191,China;Information Center,Xiyuan Hospital of China Academy of Chinese Medical Sciences,Beijing 100091,China;Anhui Jingqi Network Technology Co.,Ltd.,Hefei 230088,China)
出处
《中华医院管理杂志》
CSCD
北大核心
2021年第5期417-419,共3页
Chinese Journal of Hospital Administration
关键词
医院文化
文本挖掘
聚类分析
同质化建设
Hospital culture
Text mining
Cluster analysis
Homogeneity development
