摘要
目的:为分析消化内科护理交班工作中标准化沟通模式的应用。方法:本文通过标准化交班病情报表的设计,制定出标准化沟通模式的交班流程,比较两组交班时间、观察病情质量、医师与患者满意度。结果:标准化沟通模式开展后,既缩短了交班时间、提升病情的观察指标,且临床医护与患者对于护理工作的满意度有效提升,差异显著(P<0.05)。结论:研究证明标准化沟通模式用于消化内科护理交班中,作用较大,值得推广。
Objective: To analyze the application of standardized nursing shift handover in Department of Gastroenterology. Methods: Through the design of standardized shift report, the shift process of standardized communication mode was developed, and the shift time, observation quality, and satisfaction of doctors and patients were compared between the two groups. Results: After the implementation of standardized communication mode, not only the shift time was shortened, but also the observation index of the disease was improved, and the satisfaction of clinical doctors and patients for nursing work was effectively improved, with significant difference(P < 0.05). Conclusion: The standardized communication mode plays an important role in nursing shift handover in Department of Gastroenterology, which is worthy of promotion.
作者
付小艳
FU Xiao-yan(Affiliated Hospital of Inner Mongolia University for Nationalities)
出处
《中国标准化》
2021年第14期136-137,共2页
China Standardization
关键词
标准化沟通模式
消化内科
护理交班
具体应用
standardized communication mode
gastroenterology
nursing shift handover
specific application
