摘要
信任决定社会的命运。我国当前社会信任程度不高,但长期积累的较高水平政府信任,既是连续创造经济奇迹的重要基础,也是战胜新冠疫情的重要保障。信任如何影响政府绩效--尤其是政府主观绩效,是本研究关注的重点。本文使用CGSS 2015年中国28个省份的截面数据,以个体收入为门槛变量,通过构建截面门槛模型实证考察了社会信任和政府信任分别与公共服务满意度的关系,并引入区域经济发展水平的跨层影响效应,对关系的区域异质性进行了探究。结果表明:(1)信任具有结构性,社会信任和政府信任均对公共服务满意度有正向影响,但两者的转化效率不同;(2)公民对社会和政府信任具有结构性差异:中国的社会信任程度较低,但拥有较高的政府信任;(3)全国样本中,当个体达到收入门槛后,社会信任与政府信任的满意度转化效率趋于一致;(4)当个体处于不同的经济发展阶段和地区,其信任的传导效率、效果、机制均有差别。
Trust determines the destiny of a society.Although the level of social trust in China is low,due to the accumulation of high government trust,China has continuously created economic miracles and achieved high performance in the fight against the epidemic.This study aims to explore how trust affects the government performance,especially the subjective government performance.Using the CGSS 2015 cross-sectional data of 28 provinces in China,this paper empirically examines the respective relationship between social trust,or government trust and public service satisfaction by building a cross-sectional threshold model with individual income as the threshold variable.It also introduces the cross-layer effect of regional economic development level to explore the regional differentiation of the relationship.The results show that:(1)Trust is structural,both social trust and government trust have a positive impact on public service satisfaction,but their transformation efficiency is different;(2)There are structural differences between citizens’trust in society and government:China has a low degree of social trust,but a high degree of government trust;(3)In the national sample,when individuals reach the income threshold,the transformation efficiency of social trust and government trust tends to be consistent;(4)When individuals are in different regions with different economic development levels,the efficiency,effect,and mechanisms of trust transmission are different.
作者
保海旭
Bao Haixu(School of Management,Lanzhou University,Lanzhou 730000)
出处
《管理评论》
CSSCI
北大核心
2021年第7期301-312,共12页
Management Review
基金
国家自然科学基金重点项目(71433005,72034003)
国家社会科学基金重点项目(20AZD032)
教育部人文社会科学研究青年基金项目(19YJC630002)
中央高校基本科研业务费专项资金资助项目(2020jbkyzy035)。
关键词
社会信任
政府信任
公共服务满意度
政府绩效
social trust
government trust
public service satisfaction
government performance
