摘要
上海市公立医院保洁运送作为首批社会外包项目,已历经20多年的管理与实践。以16家三级公立医院社会化情况调研为基础,结合笔者20多年"管理与服务"经验,总结上海市三级公立医院保洁运送服务社会化进展,分析两种外包模式的优劣势,提出上海市三级公立医院保洁运送社会化管理存在的不足及建议、服务评价及管理者胜任力提升的可能路径。
As the first batch of social outsourcing projects, cleaning and transportation services of public hospitals in Shanghai has experienced more than 20 years of management and practice. Based on the investigation on the socialization of 16 tertiary public hospitals, combined with the author’s over 30 years of experiences in "management and service", this paper summarizes the progress of the socialization of cleaning and transportation services in tertiary public hospitals in Shanghai, analyzes the advantages and disadvantages of the two outsourcing modes, puts forward the shortcomings in and suggestions for the socialization management of cleaning and transportation in tertiary public hospitals in Shanghai, and proposes possible paths for service evaluation and improvement in administration competency.
作者
戎文立
罗莉
李丽
陈梅
诸葛立荣
RONG Wenli;LUO Li;LI Li;CHEN Mei;ZHUGE Lirong(The Sixth People's Hospital,Shanghai Jiao Tong University,Shanghai 200233;Institute of Hospital Operation,Institute of China Hospital Development,Shanghai Jiao Tong University,Shanghai 200233;Institute of China Hospital Development,Shanghai Jiao Tong University,Shanghai 200025;Institute of Logistics Management,Fudan University,Shanghai 200031)
出处
《解放军医院管理杂志》
2021年第9期850-852,共3页
Hospital Administration Journal of Chinese People's Liberation Army
基金
上海交通大学中国医院发展研究院医院后勤管理研究所2021年度项目(CHDI-2021-C-06和CHDI-2021-C-11)
上海市卫生与健康委员会2020年管理课题(202040050)。
关键词
上海
公立医院
保洁运送
社会化
竞争机制
Shanghai
public hospitals
cleaning and transportation
socialization
competitive mechanism
