摘要
随着医院信息化的普及,信息中心运营管理方式也在发生变革,如建立健全信息化建设管理制度,合理设置信息系统建设管理岗位,明确其职责权限,落实信息化建设相关标准规范,制定数据共享与交互的规则和标准及各信息系统按照统一标准建设,并能够完整反映业务制度规定的活动控制流程,积累IT运维知识库,智能化分析,精细化管理,合理分配绩效等,并探索设计将内部控制关键管控点嵌入的信息系统。本文以国际IT服务管理标准模式ITIL理论为基础,探索了一种医院IT服务管理模式,设计了一套信息系统。通过实践应用证明,这种基于ITIL的医院IT服务管理模式的信息系统,为信息中心精准跟踪服务流程,积累IT运维知识库,智能化分析,精细化管理,合理分配绩效提供了有力支持。
With the popularization of hospital informatization,the operation and management methods of information centers are also undergoing changes.For example,the establishment and improvement of informatization construction management systems,reasonable establishment of information system construction management positions,clarification of their responsibilities and powers,implementation of relevant standards and specifications for informatization construction,formulation of rules and standards for data sharing and interaction and all information systems are constructed in accordance with uniform standards,and can fully reflect the activity control process stipulated by the business system,accumulate IT operation and maintenance knowledge base,intelligent analysis,refined management,and reasonable distribution of performance,etc.Explore and design an information system that embeds key control points of internal control.Based on the international IT service management standard model ITIL theory,this article explores a hospital IT service management model and designs a set of information systems.Practical applications have proved that this ITIL-based hospital IT service management information system provides powerful support for the information center to accurately track service processes,accumulate IT operation and maintenance knowledge base,intelligent analysis,refined management,and reasonable performance distribution.
作者
乔小妮
李丰森
QIAO Xiao-ni;Li Feng-sen(Gansu Provincial Hospital)
出处
《中国新通信》
2021年第17期49-51,共3页
China New Telecommunications
