摘要
目的了解医院药学管理者服务型领导行为与药师工作满意度的现状、影响因素和相关性。方法采用问卷调查法,分层整群抽取河南省一级、二级、三级医院各5所,应用药师基本资料调查表、医院药学服务型领导行为量表和医院药师工作满意度量表对医院药师进行问卷调查,利用Excel 2019和SPSS 23.0软件对调查结果进行统计分析。结果共发放问卷956份,收回问卷882份,其中有效问卷841份,有效回收率为95.35%。医院药学服务型领导行为量表和医院药师工作满意度量表的信度系数Cronbach’sα分别为0.986、0.978,效度系数KMO值分别为0.908、0.977(P<0.01)。医院药学管理者服务型领导行为量表的总分为(110.73±18.63)分,药师工作满意度量表总分为(126.33±17.79)分;医院等级、性别、年龄、职称、最高学历等因素均会影响药师对管理者服务型领导行为的认可度(P<0.05);医院等级、年龄、职称、婚姻状况、最高学历、所在岗位等因素会影响药师对工作的满意度(P<0.05);医院药学管理者服务型领导行为与药师工作满意度整体呈正相关(相关系数r为0.521~0.698,P均小于0.01)。结论推行并优化医院药学管理者服务型领导行为,有助于提高药师的工作满意度、稳定药师队伍、为患者提供高质量的药学服务,从而提高医院的核心竞争力。
OBJECTIVE To investigate the situation,influential factors and their relationship of hospital pharmacy managers’ servant leadership behavior and hospital pharmacists’ job satisfaction. METHODS The questionnaire survey method was adopted to stratified cluster sampling from primary,secondary and tertiary hospitals,five for each in Henan province. The personal basic data scale of pharmacists,the hospital pharmaceutical service leadership behavior scale and the job satisfaction scale of pharmacists were used to conduct a questionnaire survey among hospital pharmacists. Excel 2019 and SPSS 23.0 software were used for statistical analysis. RESULTS A total of 956 questionnaires were distributed and 882 questionnaires were recovered,including 841 valid questionnaires,with an effective recovery rate of 95.35%. The reliability coefficients Cronbach’s α of hospital pharmacy managers’ servant leadership behavior scale and hospital pharmacists’ job satisfaction scale were 0.986 and 0.978,and the validity coefficients KMO were 0.908 and 0.977(P<0.01). The total score of hospital pharmacy managers’ servant leadership behavior was(110.73±18.63). The total score of hospital pharmacists’ job satisfaction was(126.33±17.79). Hospital grade,gender,age,professional title and highest education level all affected pharmacists’ recognition for managers’ servant leadership behavior(P<0.05). Hospital grade,age,professional title,marital status,highest education level and position all affected job satisfaction(P<0.05). The servant leadership behavior of hospital pharmacy managers was positively correlated with the job satisfaction of hospital pharmacists(correlation coefficient r was 0.521-0.698,all P<0.01). CONCLUSIONS The promotion and optimization the servant leadership behavior of hospital pharmacy managers can improve the job satisfaction of pharmacists,stabilize the team of pharmacists,and provide high-quality pharmaceutical care for patients,so as to improve the core competitiveness of the hospital.
作者
楚尧娟
尹钊
梁艳
张瑞
乔高星
郝洁
刘冲
杨婷
杜书章
CHU Yaojuan;YIN Zhao;LIANG Yan;ZHANG Rui;QIAO Gaoxing;HAO Jie;LIU Chong;YANG Ting;DU Shuzhang(Dept.of Pharmacy,the First Affiliated Hospital of Zhengzhou University,Zhengzhou 450052,China)
出处
《中国药房》
CAS
北大核心
2022年第3期366-371,共6页
China Pharmacy
基金
河南省高等学校重点科研项目(No.19B350008)。
关键词
医院药学管理者
服务型领导行为
医院药师
工作满意度
影响因素
相关性
hospital pharmacy managers
servant leadership behavior
hospital pharmacist
job satisfaction
influential factor
relationship
