摘要
目的探讨网约护士对“互联网+”PICC居家护理服务质量评价的认知,为构建“互联网+”PICC居家护理服务质量评价指标体系提供参考。方法采用质性研究中的现象学研究方法,基于“结构-过程-结果”三维质量模式理论,对10例护士进行深度访谈。结果共提炼出与“互联网+”PICC居家护理服务中结构质量评价相关的主题有,网约护士服务能力与资质认证、互联网平台系统管理和居家护理用品配备;与过程质量评价相关的主题有,护理服务前有效沟通、护理服务操作规范、感染预防控制和健康教育指导;与结果质量评价相关的主题有,PICC并发症早期识别、患者/家属满意度和网约护士满意度。结论通过质性研究初步形成了“互联网+”PICC居家护理服务质量评价的相关主题,可作为下一步构建“互联网+”PICC居家护理服务质量评价指标体系的参考依据。
Objective To explore the cognition of the online nurses about"Internet+"PICC home care service,providing reference for the construction of quality evaluation index system of"Internet+"PICC home care service.Methods 10 nurses were interviewed in depth based on the phenomenological method of qualitative research and the three-dimensional quality model theory of"structure-Process-result".Results The themes related to the structural quality evaluation of"Internet+"PICC home care services were extracted,including online nurse service ability and qualification certification,internet platform system management and home care supplies.The themes related to process quality evaluation included effective communication before nursing service,infection prevention and health education during the service.The themes related to outcome quality evaluation included PICC complication incidence,patient/family satisfaction,and online nurse satisfaction.Conclusion Through qualitative research,the related topics about quality evaluation of"Internet+"PICC home care service are preliminarily formed,which can be used as the basis for the construction of quality evaluation index system of"Internet+"PICC home care service.
出处
《浙江临床医学》
2022年第2期289-291,共3页
Zhejiang Clinical Medical Journal
基金
浙江省医药卫生科技计划项目(2020KY873)
宁波市“科技创新2025”重大专项科技项目(2019B10035)。
