摘要
目的探讨以问题为导向的护理管理模式在体检工作中的价值。方法选取2020年1月—2021年12月该体检中心接收的264名体检者作为研究对象,通过随机数表法分为参照组和观察组,各132名。参照组采用常规护理管理模式,观察组采用以问题为导向的护理管理模式,对两组护理管理效果进行研究比较,包括护理质量评分、护理满意度。结果观察组护理质量评分中,健康教育、沟通能力、主动服务、护理礼仪、人文关怀评分分别为(20.76±10.62)分、(19.62±0.36)分、(19.78±0.35)分、(19.78±0.35)分、(19.47±0.45)分,均优于参照组,差异有统计学意义(t=5.050、27.587、37.360、40.814、28.384,P<0.001);观察组护理满意度90.91%,高于参照组79.55%,差异有统计学意义(χ^(2)=5.896,P=0.015)。结论在体检中心管理中,应用以问题为导向的护理管理方式,可以提升护理质量,有助于护理管理工作的顺利开展,对促进护患和谐发展具有积极意义,可广泛推广其护理管理模式。
Objective To explore the value of problem-oriented nursing management model in physical examination.Methods 264 physical examiners received by the physical examination center from January 2020 to December 2021 were selected as the research objects.They were divided into reference group and observation group by random number table method,with 132 examinersin each group.The reference group adopted the routine nursing management mode and the observation group adopted the problem-oriented nursing management mode.The nursing management effects of the two groups were studied and compared,including nursing quality score and nursing satisfaction.Results The scores of health education,communication ability,active service,nursing etiquette and humanistic care in the observation group were(20.76±10.62)points,(19.62±0.36)points,(19.78±0.35)points,(19.78±0.35)points and(19.47±0.45)points,respectively,which were better than those in the reference group,the difference was statistically significant(t=5.050,27.587,37.360,40.814,28.384,P<0.001);the nursing satisfaction of the observation group was 90.91%,which was higher than 79.55%of the reference group,and the difference was statistically significant(χ^(2)=5.896,P=0.015).Conclusion In the management of the physical examination center,the application of the problem-oriented nursing management method can improve the quality of nursing,help the smooth development of nursing management,and has positive significance for promoting the harmonious development of nurses and patients,and its nursing management mode can be widely promoted.
作者
张秀梅
吴伟宏
杨宝珠
ZHANG Xiumei;WU Weihong;YANG Baozhu(Jilin Province FAW General Hospital,Changchun,Jilin Province,130011 China)
出处
《中国卫生产业》
2022年第8期14-17,共4页
China Health Industry
关键词
以问题为导向
护理管理
体检工作
护理质量
管理水平
Problem-oriented
Nursing management
Physical examination work
Nursing quality
Management level
