摘要
目的:探讨PDCA循环法在体检中心护理质量管理中的实施效果。方法:在我院体检中心2021年1月~6月实施常规护理质量,抽取体检者50例设为对照组,体检中心2021年7月~12月在护理质量管理工作中实施PDCA循环法,抽取体检者50例设为观察组;体检中心护理人员20名,对实施PDCA循环法前后的各项护理质量评分;对两组护理管理实施效果进行评价。结果:对20名护理人员的护理质量进行评价,观察组实施PDCA循环法,各项护理质量评分均高于未实施PDCA循环法的对照组,P<0.05;观察组对各方面满意度均高于对照组,P<0.05;观察组投诉率、护理纠纷率均低于对照组,P<0.05。结论:PDCA循环法在体检中心护理质量管理中实施,效果显著,能明显提升护理质量,减少投诉和纠纷发生,具有重要实施价值,可推广应用。
Objective:To explore the effect of PDCA cycle on nursing quality management in physical examination center.Methods:A total of 50 cases who took routine nursing quality management in the physical examination center of our hospital from January to June 2021 were selected as the control group,while another 50 cases who received PDCA cycle nursing quality management in the physical examination center from July to December 2021 were selected as the observation group.Twenty nurses in the physical examination center scored the nursing quality before and after the implementation of PDCA cycle.The implementation effect of nursing management in the two groups was evaluated.Results:The nursing quality of 20 nurses was evaluated.The scores of nursing quality in the observation group were higher than those in the control group(P<0.05),and the satisfaction of the observation group was higher than that of the control group(P<0.05).The complaint rate and nursing dispute rate in the observation group were lower than those in the control group(P<0.05).Conclusion:PDCA cycle is effective in the nursing quality management of physical examination center.It significantly improved the nursing quality and reduced the occurrence of complaints and disputes.It has important implementation value and can be popularized and applied.
作者
张梅玲
杨秋兰
ZHANG Mei-ling;YANG Qiu-lan(Physical Examination Department of Yichun People’s Hospital;The Affiliated Hospital of Yichun University,Yichun 336000,China)
出处
《宜春学院学报》
2022年第6期91-94,共4页
Journal of Yichun University
关键词
PDCA循环法
体检中心
护理质量管理
实施效果
PDCA cycle
physical examination center
nursing quality management
implementation effect
