摘要
在各大高校图书馆建设数字有声资源的背景下,基于阅读吸引力元素理论和LibQUAL+模型构建高校图书馆数字有声资源用户满意度评价指标体系,针对多数高校图书馆共有的数字有声资源平台,以华东理工大学为例,对数字有声资源用户满意度展开调查分析,并借鉴马斯洛需求理论、Kano模型、技术接受模型(TAM)、刺激—机体—反应(SOR)模型,依据各指标代表性题项满意度数值的高低,提出提升用户满意度的对策。
In the context of the construction of digital audio resources in major university libraries,the investigation and analysis of user satisfaction with digital audio resources in university libraries will help improve the service level of digital audio resources in university libraries.Based on the reading appeal element theory and the LibQUAL+TM model,the author constructs a user satisfaction evaluation index system for digital audio resources in university libraries,and conducts a questionnaire survey of users of East China University of Science and Technology based on the digital audio resource platform shared by most university libraries.Borrowing Maslow’s demand theory,Kano model,technology acceptance model(TAM),stimulus-organism-response(SOR)model,according to the satisfaction value of representative items of each index,countermeasures to improve user satisfaction are proposed.
作者
常靖瑞
吉久明
李校红
CHANG Jing-rui;JI Jiu-ming;LI Xiao-hong(Institute of Science and Technology Information,East China University of Science and Technology,Shanghai 200237,China;School of Modern Management,Beijing Youth University of Political Sciences,Beijing 100081,China)
出处
《大学图书情报学刊》
2022年第5期102-109,144,共9页
Journal of Academic Library and Information Science
基金
北京市教育委员会社科计划一般项目“基于阅读疗法的青少年阅读引导模式研究”(SM201811626003)。
关键词
有声阅读
有声资源
高校图书馆
用户满意度
audio reading
audio resource
university library
users satisfaction
