摘要
作为政府绩效评估的重要工具,公共服务公众满意度是检验服务型政府建设成效的重要标准。本文运用文献计量与内容分析相结合的方法,对公共服务公众满意度研究文献进行分析,呈现了研究文献的年代分布、研究机构、核心作者、期刊载文量、演进脉络和热点主题,重点梳理了研究重要性、基础理论、模型和影响因素等方面的内容。研究发现,相对于国外研究而言,国内研究起步较晚,研究力量和基础知识积累比较薄弱,借鉴情况明显;近年来,国内研究力量快速增强,前景较为可观,逐渐呈现出自身的特点。未来应重视基础理论研究与理论对话,推动固本求源与理论创新,深耕基层与创新实践研究相结合,提升研究的理论性、系统性和应用性。
As an essential tool for government performance assessment,public service citizen satisfaction is an important criterion for testing the effectiveness of service-oriented government construction.This paper uses a combination of bibliometric and content analysis to analyze the research literature on public service citizen satisfaction.This paper presents the chronological distribution,research institutions,core authors,number of journal publications,evolutionary lineage,and hot topics of research literature.Moreover,it describes the research’s importance,underlying theories,models,and influencing factors.The study finds that,compared with foreign research,domestic research started late,the accumulation of research power and basic knowledge is relatively weak,and the borrowing situation is obvious.In recent years,domestic research power has rapidly increased,and the prospect is more promising,gradually presenting its characteristics.In the future,domestic research should improve the research’s theoretical,systematic,and applied nature.
出处
《行政与法》
2023年第1期58-70,共13页
Administration and Law
基金
国家社科基金一般项目“农业转移人口市民化的政策协同研究”的阶段性成果,项目编号:18BZZ076。
