摘要
对门诊一站式服务中心方案的应用价值进行了分析。选择川北医学院附属医院门诊就诊的100例患者作为研究对象,随机抽签法将患者分为对照组和观察组,两组各50例,对照组采取常规门诊护理服务,观察组采取以一站式服务中心方案干预,统计患者就诊时间、缴费时间、就诊满意度及门诊服务质量。观察组患者就诊时间及缴费时间比对照组短,P<0.05,观察组护理满意度高于对照组,门诊服务质量评分比对照组高,P<0.05。门诊开展一站式服务中心方案有利于缩短患者的等待时间,使患者快速就诊,患者对门诊服务的满意度高,门诊工作质量显著提升。
To analyze the application value of the scheme of outpatient one-stop service center.100 outpatients from the Affliated Hospital of North Sichuan Medical College were selected as the research objects.The patients were randomly divided into the control group and the observation group,with 50 patients in each group.The control group received routine outpatient care services,while the observation group received one-stop service center intervention to count the patients’visit time,payment time,visit satisfaction and outpatient service quality.The time of seeing a doctor and paying fees in the observation group was shorter than that in the control group(P<0.05),the satisfaction of nursing in the observation group was higher than that in the control group,and the outpatient service quality score was higher than that in the control group(P<0.05).The one-stop service center scheme in the outpatient department is conducive to shortening the waiting time of patients,making them see the doctor quickly.The patients are highly satisfied with the outpatient service,and the quality of outpatient work is significantly improved.
作者
王娇
WANG Jiao(Affiliated Hospital of North Sichuan Medical College,Nanchong,Sichuan 637000)
出处
《科技与健康》
2022年第2期126-128,共3页
Technology and Health
关键词
门诊
一站式服务中心
满意度
就诊时间
Outpatient Department
one-stop service center
satisfaction
visit time
