摘要
目的了解台州市社区护士参与“互联网+护理服务”的情况,为我国社区开展“互联网+护理服务”提供参考。方法通过台州市居家护理服务平台,收集2019年1月至2022年6月台州地区社区护士提供的互联网护理服务工作量、项目类型、服务满意度、护理不良事件等信息进行分析。结果台州市社区护士共完成居家护理9726例次,无医疗纠纷、服务投诉和护理安全等不良事件发生。共完成6380例次居家护理满意度测评,患者满意度为98.18%。结论台州市开展社区“互联网+护理服务”能安全有效地提供居家护理服务,居民认可度高,值得推广。
Objective To learn community nurses'participation in“Internet+nursing service”in Taizhou so as to provide reference for the development of“Internet+nursing service”in communities in China.Methods Through Taizhou home care service platform,the Internet nursing service workload,project type,service satisfaction,nursing adverse events of community nurses in Taizhou from January 2019 to June 2022 were collected and analyzed.Results There were 9726 cases of home care service completed by community nurses in Taizhou,and no medical disputes,service complaints or nursing safety adverse events occurred.A total of 6380 home care satisfaction assessments were completed,and patient satisfaction was 98.18%.Conclusion“Internet+nursing service”can provide home care service safely and effectively in Taizhou,which is highly recognized by residents and worthy of promotion.
作者
施欢欢
钱卫央
冯静
柯紫薇
毕东军
SHI Huan-huan;QIAN Wei-yang;FENG Jing;KE Zi-wei;BI Dong-jun(Taizhou Hospital of Zhejiang Province Affiliated to Wenzhou Medical University)
出处
《医院管理论坛》
2023年第2期91-93,27,共4页
Hospital Management Forum
基金
浙江省科技厅软科学项目,编号2019C35090
浙江省医药卫生科技计划项目,编号:2019KY774。
