摘要
[研究目的]顺应数智化转型升级潮流,由数智驱动视角进一步完善标准情报服务的相关理论体系,有助于理解数智赋能标准情报服务创新的价值意蕴,明晰推进情报服务高质量发展的着力点。[研究方法]在阐述数智化时代对标准情报服务现实影响的基础上,对数智赋能标准情报服务创新的内涵要义与特征表现予以分析。结合服务创新理论对数智赋能标准情报服务创新的内在逻辑展开探讨,并对其具体实现路径进行思考。[研究结论]数智赋能下的标准情报服务创新历经自价值诉求到价值实现的层级跃迁过程,涵盖新服务理念、新顾客界面、新服务传递系统和技术选择四个维度,经由服务数据化、数据服务化和再循环三个阶段得以实现,据此提出相应的效能提升策略。
[Research purpose] Following the trend of data-intelligence transformation and upgrade and further improving the relevant theoretical system of standard intelligence service from the data-intelligence driven perspective are helpful to understand the value implication of data and intelligence empowering innovation of standard intelligence service,and clarify the focus of promoting high-quality development of intelligence service.[Research method] On the basis of explaining the actual impact of the data-intelligence era on the standard intelligence service,this paper analyzes the connotation and characteristics of the data and intelligence empowering innovation of standard intelligence service.Combined with the service innovation theory,it discusses the intrinsic logic of data and intelligence empowering innovation of standard intelligence service and explores its concrete realization path.[Research conclusion] The innovation of standard intelligence service under the data-intelligence empowerment has undergone a transition from value appeal to value realization,covering four dimensions:new service concept,new customer interface,new service delivery system and technology selection,via three stages of service dataization,data serviceization and recirculation,and corresponding efficiency improvement strategies are proposed accordingly.
作者
吴玉浩
Wu Yuhao(School of Economics and Management,Weifang University,Weifang 261061)
出处
《情报杂志》
CSSCI
北大核心
2023年第4期186-194,共9页
Journal of Intelligence
基金
山东省自然科学基金青年项目“数字驱动下企业技术标准联盟的创新体系与发展模式研究”(编号:ZR2022QG066)研究成果
山东省高等学校青年创新团队发展计划“数字经济标准化与高质量发展创新团队”(编号:2022RW074)。
关键词
数智赋能
标准情报
情报用户
情报数据
标准情报服务创新
实现路径
ddata-intelligence empowerment
standard intelligence
intelligence user
intelligence data
standard intelligence service innovation
realization path
