摘要
目的 围绕后疫情时代居民心理情绪稳定问题做探索性思考,并进行服务策略研究。方法 在对后疫情时代居民心理状态和影响因素研究基础上,基于情绪产生与情绪调节模型,运用服务设计思维,提出保持居民心理健康稳定的服务策略。结论 可以通过认知提升、信息正向引导、信心增强、注意力转移这四项服务策略的综合作用来改善后疫情时代居民心理健康稳定问题。
The work aims to have exploratory thinking on mental and emotional stability of residents in the post-pandemic era and conduct research on service strategies.Based on the research of the metal status and influencing factors of residents in the post-pandemic era,at the model of emotion generation and regulation base,service strategies to main-tain residents'mental health and stability were put forward with the help of service design thinking.Four service strate-gies,including cognitive enhancement,positive information guidance,confidence enhancement,and attention transfer,can be used in combination to improve the mental health and stability of residents in the post-pandemic Era.
作者
王美娜
李德容
贾羽佳
WANG Mei-na;LI De-rong;JIA Yu-jia(Sichuan University Jinjiang College,Sichuan Meishan 620800,China;Chengdu 30 Raycom Mobile Communication Co.,Ltd.,Chengdu 610041,China)
出处
《包装工程》
CAS
北大核心
2023年第8期412-420,共9页
Packaging Engineering
基金
四川省社会科学研究“十三五”规划2020年度课题(SC20B149)。
关键词
服务策略
后疫情时代
情绪调节
service design
post-pandemic era
emotion regulation.
