摘要
工作场所无礼行为(workplace incivility,WI)虽是伤害意图模糊和程度较轻的一种人际偏差行为,但其违背了工作场所中相互尊重的基本规范,且发生率高,可演变为工作场所欺凌、工作场所暴力等,严重威胁护士的身心健康和职业健康,可引发焦虑、倦怠、工作满意度降低、绩效下降及离职意愿增加等一系列不良结局。因此,重视和探究护理领域WI对护理团队的稳定发展颇为重要。本文从WI的概念与特征,临床护士遭受WI的测评工具、现状、不良结局等方面进行综述,旨在为护理管理者寻求WI的有效干预措施提供参考。
The workplace incivility(WI),although it is a kind of interpersonal deviation behavior with vague intention of harm and relatively mild degree,violates the basic norms of mutual respect in the workplace,and has a high incidence rate.It can evolve into workplace bullying and workplace violence,which seriously threatens the physical and mental health and occupational health of nurses.WI can lead to anxiety,burnout,reduced job satisfaction,decreased performance,increased turnover intention and a series of adverse outcomes.Therefore,it is important to pay attention to and explore WI in the nursing field for the stable development of nursing team.The paper expounds the concept and characteristics of WI,assessment tools,status quo and adverse outcomes of clinical nurses suffering from WI,aiming to provide reference for nursing managers to seek effective intervention measures for WI.
作者
张俊福
张玉芳
孟雯琪
杨月波
ZHANG Jun-fu;ZHANG Yu-fang;MENG Wen-qi;YANG Yue-bo(School of Nursing,Shandong University of Traditional Chinese Medicine,Jinan Shandong,250355,China)
出处
《职业与健康》
CAS
2023年第10期1426-1430,共5页
Occupation and Health
关键词
工作场所无礼行为
临床护士
研究进展
Workplace incivility
Clinical nurses
Advances in research
