摘要
[目的/意义]从政府、平台和用户3个主体视角展开调研,分析在线健康平台健康信息质量治理现状,探讨在线健康信息质量治理效果的提升策略。[方法/过程]首先收集健康信息质量治理政策,了解政策内容和治理要点;其次选取若干在线健康平台,调查在线健康平台信息质量治理的措施;第三对在线健康平台用户进行问卷调查和深度访谈,从用户角度了解在线健康平台信息质量治理的效果;最后在多方调研的基础上,分析当前在线健康平台信息质量治理模式,识别当前治理模式存在的问题并提出相应的改进策略。[结果/结论]当前健康信息质量的治理效果与政策要求、用户需求仍有一定差距;当前以政府主导、在线健康平台实施为主、用户参与为辅的健康信息质量治理模式存在政府与平台关系松散、用户参与作用弱和社会力量参与少等问题,需要优化现有健康信息质量治理模式,提升用户参与在线健康信息质量治理的能动性,从本源上提升在线健康平台健康信息质量治理效果。
[Purpose/Significance]The study conducts research from the perspectives of government,platform,and users,analyzes the current situation of health information quality governance on online health platforms,and explores strategies to improve the effectiveness of online health information quality governance.[Method/Process]Firstly,the study collected health information quality governance policies to understand the policy content and governance points;Secondly,selected a number of online health platforms to investigate measures for information quality governance on online health platforms;Then conducted a questionnaire survey and in-depth interviews with users of the online health platform to understand the effectiveness of information quality governance on the online health platform from a user perspective;Finally,based on multiple surveys,this paper analyzed the current information quality governance model of online health platforms,identified the existing problems in the current governance model,and proposed corresponding improvement strategies.[Results/Conclusion]There is still a certain gap between the current governance effectiveness of health information quality and policy requirements and user needs;The current health information quality governance model,which is dominated by the government,mainly implemented by online health platforms,and supplemented by user participation,has problems such as a loose relationship between the government and the platform,a weak role for user participation,and insufficient participation by social forces.It is necessary to optimize the existing health information quality governance model,enhance the initiative of users to participate in online health information quality governance,and fundamentally improve the effectiveness of health information quality governance on online health platforms.
作者
金燕
胡香
杨瑞仙
毕崇武
Jin Yan;Hu Xiang;Yang Ruixian;Bi Chongwu(School of Information Management,Zhengzhou University,Zhengzhou 450001,China;Zhengzhou Data Science Research Center,Zhengzhou 450001,China;School of Politics and Public Administration,Zhengzhou University,Zhengzhou 450001,China)
出处
《现代情报》
CSSCI
2023年第8期79-90,共12页
Journal of Modern Information
基金
国家社会科学基金一般项目“群体参与视角下在线健康信息质量治理研究”(项目编号:21BTQ054)
郑州大学2022年度研究生课程思政示范课程“信息质量管理”的研究成果。
关键词
在线健康平台
健康信息
信息质量
治理策略
治理模式
online health platform
health information
information quality
governance strategy
governance model
