摘要
目的探讨六西格玛管理法在中医护理质量管理中的应用效果。方法选取2022年6月-2023年3月我院针灸康复科收治的接受中医治疗及护理的患者,以随机数表法均分为参照组、研究组(各30例),分别进行常规护理质量管理与六西格玛管理法,并对两组中医护理质量评分、中医护理矛盾事件发生率及患者对中医护理服务满意度进行对比。结果研究组中医护理质量评分及护理满意度均高于参照组,中医护理矛盾事件发生率低于参照组,差异有统计学意义(P<0.05)。结论应用六西格玛管理法有助于提升中医护理质量,改善患者对护理医疗服务的满意度。
Objective To explore the application effect of Six Sigma management method in the quality management of traditional Chinese medicine nursing.Methods The patients who were treated and nursed by Chinese medicine in the acupuncture and moxibustion Rehabilitation Department of our hospital from June 2022 to March 2023 were divided into two groups(30 cases in each group)according to the random number table.Routine nursing quality management and six sigma management were conducted respectively,and the scores of Chinese medicine nursing quality,the incidence of Chinese medicine nursing conflicts and the patients'satisfaction with Chinese medicine nursing services were compared.Results The TCM nursing quality score and nursing satisfaction in the study group were higher than those in the reference group,and the incidence of TCM nursing conflicts was lower than that in the reference group,with statistical significance(P<0.05).Conclusion The application of Six Sigma management method helps to improve thequality of traditional Chinese medicine nursing and obtain higher patient satisfaction with nursing and medical services.
作者
梁欣
刘亚美
LIANG Xin;LIU Yamei(Shehong Hospital of Traditional Chinese Medicine,Suining,Sichuan 629200,China)
出处
《中国国境卫生检疫杂志》
CAS
2023年第S01期53-55,共3页
Chinese Journal of Frontier Health and Quarantine
关键词
中医护理
质量管理
六西格玛管理法
Traditional Chinese medicine nursing
Quality management
Six Sigma management method
