摘要
目的研究多种质量管理工具在提升影像学检查诊疗护理服务中的应用。方法选取2021年6月-2022年6月北京大学国际医院的82名护理人员为研究对象,其中放射科43名为观察组,实施多种质量管理工具管理;其他科室39名为对照组,实施普通的人员管理模式。管理6个月后,比较两组护理人员护理管理质量评分、护理满意度及护理投诉率。结果管理前,两组护理管理质量评分比较,差异无统计学意义(P>0.05);管理后,两组评分均高于管理前,且观察组评分明显高于对照组,差异有统计学意义(P<0.05)。观察组护理投诉率低于对照组,护理满意度高于对照组,差异有统计学意义(P<0.05)。结论在提升影像学检查诊疗护理服务管理中应用多种质量管理工具,取得了较好的效果,值得临床应用。
Objective To study the application of various quality management tools in improving imaging examination services.Methods From June 2021 to June 2022,82 professional and technical personnel in the imaging department of our hospital were selected as the study subjects,including 43 in the radiology department,who were administered with various quality management tools as the observation group,and 39 in other departments,who were administered with common personnel management mode as the control group.After half a year of management,the nursing management quality score,nursing satisfaction and nursing complaint rate of the two groups were compared.Results There was no diff erence in management quality scores between the observation group and the control group before intervention,but after management,the scores in the observation group were signifi cantly higher than those in the control group(P<0.05).The scores of both the observation group and the control group after management were higher than those before management(P<0.05).The nursing complaint rate of the two groups was signifi cantly lower in the observation group than in the control group,and the nursing satisfaction in the observation group was signifi cantly higher than that in the control group(P<0.05).Conclusion The application of various quality management tools in improving the management of imaging examination appointment service has achieved good results and is worthy of promotion.
作者
崔媛
CUI Yuan(Imaging Department,Peking University International Hospital,Beijing 102206,China)
出处
《中华养生保健》
2023年第17期4-8,共5页
CHINESE HEALTH CARE
关键词
多种质量管理工具
影像学
诊疗护理服务
multiple quality management tools
diagnosis,treatment and nursing services
imaging department
