摘要
目的在老年人口规模逐渐扩大背景下,探讨目标导向的护理管理模式对老年患者预约就诊的影响。方法选取2022年6月至12月在我院门诊就诊的695例老年患者为研究对象,随机分为对照组300例和观察组395例。对照组采用常规护理干预,观察组在对照组基础上进行目标导向护理干预,对比两组患者干预前后的预约复诊率、候诊时间、投诉率及就医满意度。结果观察组预约复诊率(91.14%)高于对照组(69.67%),观察组平均候诊时间[(22.32±2.11)分钟]低于对照组[(35.21±1.58)分钟],观察组投诉率(2.03%)低于对照组(7.66%),观察组就医满意度(94.44%)高于对照组(72.73%),以上4个结果P<0.05,差异具有统计学意义。结论在老年患者就诊中针对性地运用目标导向护理干预,能提高老年患者预约就诊率及满意度,并减少患者投诉率及候诊时间,值得应用及推广。
Objective Under the background of size of the elderly population is gradually expanding,to explore the effect of goal-oriented nursing on the follow-up rate of elderly patients.Methods A total of 695 elderly patients in our outpatient clinic from June to December 2022 were randomly divided into a control group of 300 cases and an observation group of 395 cases.The control group received routine nursing intervention,while the observation group received goal-oriented nursing intervention on the basis of the control group.The follow-up rates,waiting time,queue time,complaint rate,and satisfaction of the two groups were compared before and after nursing.Results The follow-up rate of observation group(91.14%)was higher than that of control group(69.67%),the average waiting time[(22.32±2.11)minutes]was lower than that of control group[(35.21±1.58)minutes],and the complaint rate(2.03%)was lower than that of control group(7.66%).The satisfaction of medical treatment in the observation group(94.44%)was higher than that in the control group(72.73%),and the P values of the above four results were all less than 0.05,the difference was statistically significant.Conclusion The implementation of goal-oriented nursing intervention for elderly patients can improve the rate of appointment and return visit and satisfaction of elderly patients,and reduce the complaint rate and waiting time of patients,which is worthy of application and promotion.
作者
吴艳
曹译丹
吕海莲
潘秀玲
梁资燕
麦烨
WU Yan;CAO Yidan;LYU Hailian;PAN Xiuling;LIANG Ziyan;MAI Ye(Guangxi Academy of Medical Sciences,People's Hospital of Guangxi Zhuang Autonomous Region,Outpatient Department,Nanning 530021,China)
出处
《中国老年保健医学》
2023年第4期147-150,共4页
Chinese Journal of Geriatric Care
基金
广西自治区卫生健康委自筹课题(合同号:Z20201028)。
关键词
目标导向护理
老年患者
预约就诊
target-oriented nursing
elderly patients
clinical reservation
